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Successful Case Management in a Virtual Setting
As COVID-19 spread and public health officials recommended that everyone practice social distancing and limit their exposure to others, workforce development agencies responded in a variety of ways. Some closed their offices and asked staff to work from home. Others reduced their office appointments and limited one-on-one time with participants. What began as a response to a national-wide crisis demonstrated that there were many advantages to both staff and participants to provide more services remotely. Virtual case management will continue to be a growing piece of the new normal. This session will cover a range of topics including an overview of the best practices for virtual case management, how to overcome the challenge of building a relationship virtually, what method of virtual interaction works best for the various case management functions and recommendations for moving forward.

Dec 14, 2022 10:00 AM in Central Time (US and Canada)

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Jodie Sue Kelly
Employment and Training Program Provider @Cygnet Associates
In over four decades of work in this field, Jodie Sue Kelly has won wide recognition for her innovative, practical, and entertaining workshops and webinars. As an employment and training program provider, she doubled enrollments in an award-winning program she directed for dropout youth.  She co-founded Cygnet Associates in 1984 to help agencies devise more effective strategies for recruitment, placement, advertising, retention, and motivation.  In 2004, she was awarded the NAWDP Professional Development Award for Advancement in the Profession.  In 2013, she was recognized with the Commitment in Action Award by the Oregon Employment and Training Association.  She is a frequent speaker at NAWDP, Southeast Employment Training Association, and other regional and national conferences.  She holds an undergraduate degree in Psychology from California State University of Pennsylvania and a Master’s in Information Systems from George Mason University.